Returns & Exchanges

At Pothys, we strive to ensure your complete satisfaction with every purchase; however, if you are not entirely satisfied, you can return or exchange eligible fashion items within 7 days of delivery.

1

Initiate Request

Log into your Pothys account, navigate to the 'My Orders' section, and select the item you wish to return to submit a formal request.

2

Quality Inspection

Ensure the garment is unworn, unwashed, and retains all original brand tags and packaging for a successful quality check.

3

Pickup and Logistics

Once approved, our courier partner will arrive at your doorstep within 48 hours to collect the package and provide a tracking receipt.

4

Refund Processing

After the item reaches our warehouse and passes inspection, your refund will be credited to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing